Haven Grove Care is a specialist care provider for adults between the age of 18 to 65 with learning disabilities, Autism, ADHD, mental health conditions and other associated complex needs.
Our operation base is in Hillingdon Borough and other surrounding areas such as Ealing Borough, Hounslow Borough, Harrow Borough, Buckinghamshire County and Berkshire County.
Our values guide everything that we do, they are the core principles and beliefs that define our culture and our behaviour. They guide the way, so that we deliver support reflecting the mutual respect and belief we all have in each other. We believe in making a difference by being
We’re compassionate and always act with kindness.
We speak and act with integrity and respect.
We collaborate and are united in achieving our goals.
We adapt and find new ways to be effective.
We take accountability and do the right thing.
We include everyone, valuing diversity and equality.
It is always great to receive customer compliments for a job well done.
We encourage all our team members to demonstrate our values. Please let us know when you have received good service from our team.
We will make sure that the relevant team members are recognised for their hard work and look at how we can pass on the learnings from your positive experience for the benefit of others..
We aim to resolve your complaint through our complaint policy which is always available on request. You will receive feedback from us if you make a complaint.
If you are not happy with the result, you can appeal the decision. This means that it will be passed on to a senior member of staff who will look at your complaint again.
If you still feel that the complaint has not been resolved you can appeal again.
Book your appointment for assessment with us or contact us for any other information via the form below or contact details shared
